Thank you for shopping at IRONOFA Trading.
We want you to be satisfied with your purchase. This Return & Refund Policy outlines your rights and responsibilities.
1. 30-Day Return Window
You may request a return within 30 days of receiving your product.
To qualify for a return, the item must be:
Unused
In original packaging
In the same condition as received
Accompanied by proof of purchase
2. Non-Returnable Items
Returns will not be accepted for:
Used or damaged products
Products not in original condition
Items missing parts
Accessories labeled as non-returnable
Products damaged due to misuse or improper installation
3. Return Process
To initiate a return:
Contact us at info@ironofa.com
Provide your order number and reason for return
Our team will review your request and provide return instructions
Customers are responsible for:
Return shipping costs
Ensuring safe packaging of the returned product
4. Refunds
Once we receive and inspect the returned item:
If approved, your refund will be processed within 7–14 business days
Refunds are issued to the original payment method only
Shipping fees (if applicable) are non-refundable.
5. Exchanges
We only replace items that arrive defective or damaged.
Contact us within 7 days of delivery for assistance.
6. Order Cancellation
Orders may be cancelled before they are shipped.
If the order has already been dispatched, we cannot cancel it.
7. Contact Us
For returns or refund questions, contact:
Email: info@ironofa.com
Website: www.ironofa.com