This Shipping & Delivery Policy outlines how IRONOFA Trading processes and ships orders placed on www.ironofa.com.
1. Processing Time
Orders are processed within 1–3 business days.
Delays may occur during holidays or high-demand periods.
2. Shipping Times
Delivery times vary depending on your location.
Estimated timeframes will be displayed during checkout.
We are not responsible for delays caused by:
Customs clearance
Courier issues
Weather or unforeseen circumstances
3. Shipping Fees
Shipping costs (if applicable) are calculated at checkout based on:
Destination
Package weight
Courier rates
4. Order Tracking
Once your order is shipped, we will send a confirmation email containing:
Tracking number
Courier name
Estimated delivery date
5. Incorrect Address
Customers are responsible for entering accurate shipping details.
We cannot refund or replace orders delivered to incorrect addresses provided by the customer.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us within 7 days of delivery
Provide order details and supporting photos (for damaged items)
We will coordinate with the shipping provider to resolve the issue
7. International Shipping
Customs fees, import taxes, or duties (if any) are the responsibility of the customer.
8. Contact Us
For any shipping inquiries:
Email: info@ironofa.com
Website: www.ironofa.com